Consumer Complaints 

At Advanced Collateral Recovery, we strive to provide excellent service to our customers. However, we understand that issues may arise, and we are committed to addressing and resolving any concerns you may have. If you have a complaint, please follow the guidelines below to ensure a prompt and effective resolution.

1. How to Submit a Complaint:

2. Information to Include in Your Complaint:

  • To help us address your complaint efficiently, please provide the following information:
    • Your full name and contact details.
    • A detailed description of the complaint, including relevant dates and any individuals involved.
    • Any supporting documents or evidence related to your complaint.

3. What Happens Next:

  • Once we receive your complaint, we will acknowledge its receipt promptly.
  • Our team will investigate the issue thoroughly and keep you informed of the progress.
  • We aim to resolve complaints as quickly as possible. The resolution time may vary depending on the complexity of the issue, but we will work diligently to address your concerns.

4. Escalation:

  • If you are not satisfied with the resolution provided, you have the option to escalate your complaint. Please let us know, and your concern will be reviewed by higher management.

5. Your Feedback Matters:

  • We value your feedback and use it to improve our services. If you have suggestions on how we can enhance our processes to prevent similar issues in the future, we welcome your input.

6. Contact Information:

  • If you have any questions or need further assistance regarding the complaints process, please contact us at:

We appreciate your trust in Advanced Collateral Recovery, and we are dedicated to resolving any concerns you may have in a fair and transparent manner. Your satisfaction is important to us, and we are here to assist you throughout the complaints resolution process.